Frequently Asked Questions
Q: Why should I register with PPWFC?
A: The number one reason to use PPWFC's services is to find a job, or a better job. We offer many services for job seekers including automatic job matching from a statewide database, an on-site resource room with computers, fax machines, telephones and copy machines, various networking groups
for job seekers of all skill levels, on-site job fairs and hiring events
ranging from learning new computer skills to writing a new resume. And, best of all, all of our services are free of charge.
To create an account in Connecting Colorado, the state database, click here
Q: Who is eligible to register with PPWFC?
A: Any citizen or legal resident of the U.S., 14 years old and over is eligible to register with PPWFC.
Q: How do I get to PPWFC?
A: Our main office is located at the Citizens Service Center, 1675 Garden of the Gods Road, Suite 1107, Colorado Springs, CO 80907.
Directions: Take the I-25, Garden of the Gods exit 146 and head west. Go west for about 1.6 miles; turn left into the El Paso County Citizens Service Center; park in the parking garage on the west side of the building; enter the building from the west across from the parking garage. PPWFC is on the first floor in Suite 1107.
Use the Metro Transit's website to determine the bus route to get to our new location (1675 Garden of the Gods Road, Colorado Springs, CO 80907). Simply enter your address (or where you are coming from) and where you are going; what time you'd like to depart; and it'll do the rest. Plan options will be given to you including fare cost; transfers needed; and when and where you'll be catching each leg of your trip!. You can try it out here!
Q: What resources are available on-site at PPWFC?
A: PPWFC offers a variety of services to assist with your employment search. These services include a resource room with computers with Internet access, fax machines, copiers, telephones and valuable job search manuals. Additionally, PPWFC offers several workshops
including resume writing, guided job search, mock interviews and much more.
Please note that you must first create an account in www.ConnectingColorado.com
to use PPWFC resources.
Q. How can I get my GED?
A: PPWFC offers pre testing and referral services for the GED.
1. Register with Connecting Colorado
online or at PPWFC.
2. Attend a TABE testing session at PPWFC. TABE tests are administered on the second Wednesdays of each month at 9 a.m. Please click here
for a exact dates.
TABE is the Test of Adult Basic Education and will determine your current skills level in reading and math. No registration is required. If you have questions, please call 719-667-3773.
3. Based on the results of the TABE test, you will be referred to take the GED Practice test at PPWFC or to GED training and testing programs in the Colorado Springs community. The TABE is administered prior to the GED Practice test because it identifies specific skill areas that need improvement which assists us in the referral and placement process.
4. A packet of community resources for GED testing and preparation is also available at the PPWFC front desk.
Q: How do I apply for tuition assistance?
A: Grant funding for tuition assistance is available through PPWFC and the Workforce Investment Act (WIA) for eligible El Paso andTeller county residents. To review specific eligibility requirements, visit our Funds for Training
page on our web site.
Please note that educational programs must be approved through the Eligible Training Providers
list and you must be registered with PPWFC to qualify for tuition assistance.
Q: I received a job order number, how do I get additional information?
A: There are two ways to find out more information about a job order number.
1. You can visit the Colorado State database, Connecting Colorado.
Once you log into your account, you will be able to search the statewide database by job order number.
2. You can call PPWFC at 719.667.3700. Our staff will gladly assist you in finding the information you require about the job order number.
Q: I forgot my password to Connecting Colorado, how can I reset it?
A: There are two ways to reset your password with Connecting Colorado.
1. On the Returning Job Seeker Login
screen, click Forgot Password. You will be asked your security question and if answered correctly your password will be sent to the e-mail address on file with Connecting Colorado.
2. If you do not have an e-mail address or you do not receive the e-mail, call PPWFC at
719.667.3700. Our staff will gladly assist you with resetting your password.
Q: How do I obtain proof of my Workforce Center registration?
A: Official proof of registration can only be obtained in person at the Citizens Service Center, 1675 Garden of the Gods Road, Suite 1107, Colorado Springs, CO 80907. You must have a valid photo ID.
The Pikes Peak Workforce center is not an extension or branch of the Unemployment Office. The Unemployment Office is a call center located in Denver, CO. Inquiries about UI claims must be handled by contacting the UI office in Denver.
Q: How do I contact the Colorado Unemployment office?
A: You can contact the Colorado Department of Labor - Unemployment Division at
1.800.388.5515 or 303.318.9000. Or, you can visit their website at www.colorado.gov/cdle/ui
Q: How can I file an unemployment claim?
A: There are two ways to file an unemployment claim for the state of Colorado.
For an initial claim, please calll 1.866.422.0401 to speak with an unemployment customer service representative. If you call, please be prepared for an extended wait time on hold.
Or, you can file your claim online at www.colorado.gov/cs/satellite/cdle-unempbenefits/cdle/1248095315427
Q: If I already have an account in Connecting Colroado, do I need to update my account after I file an unemployment claim?
A: Yes, you must update your account in Connecting Colorado
when filing an unemployment claim, regardless of your previous registration.
Please note that if you have previously registered with any workforce center in the state of Colorado, at any time, you will only be able to update your existing account. You will not be able to create a new account.
Q: What is an eligible job contact for Unemployment Insurance?
Making Your Job Contacts
• Try to get the name of the person you spoke to about a contact
• Try to talk with those in charge of hiring decisions
• Contacts made to employers who are not hiring should only be included on the work-search log one time
Q: What additional resources are available in the Pikes Peak region to assist me in my job hunt?
A: To find additional community resources including the El Paso County Department of Human Services, the Colorado Department of Vocational rehabilitation and various community organizations, dial 2-1-1.
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